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Versa not syncing to my phone

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‎06-04-2021 07:45 - last edited on ‎06-04-2021 16:28 by Fitbit Moderator

‎06-04-2021 07:45 - last edited on ‎06-04-2021 16:28 by Fitbit Moderator

On correct OS for Android, loaded latest version of Fitbit App and still not able to sync Versa to my phone.  Did restart of phone and Versa.  Turned bluetooth on and off.   This is insane that it would just stop syncing with my phone starting yesterday (6/4) in the AM.

 

Moderator Edit: Clarified subject

 

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1 REPLY 1

‎06-04-2021 16:38

‎06-04-2021 16:38

@SunsetRunner Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I see where your frustration is coming from. Your post was moved to this board, in an effort to keep the forums organized. 

 

I'd like you to confirm this procedure was followed. If you didn't, try performing the steps as listed and continue monitoring its functionality. If your Versa isn't paired to your account anymore, follow this set up procedure. 

 

If any issue is encountered, try the troubleshooting mentioned in this article Why can't I set up my Fitbit device? 

 

Hope this helps. 

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