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Versa not syncing with Samsung S9, shows "Now says no internet connection"

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‎12-25-2018 08:56 - last edited on ‎12-26-2018 11:27 by Fitbit Moderator

‎12-25-2018 08:56 - last edited on ‎12-26-2018 11:27 by Fitbit Moderator

I just got a new Fitbit Versa for Christmas.  I ran set up fine, sync'ing to my Samsung S9.  I had previously had a fitbit zip so I have been using the Fitbit app for several years.  The set up went fine, but now when I try to put a new clock face or go to Apps, I get the "Oops, like there's no internet connection" error.  I have rebooted everything, and my internet and wifi is otherwise working fine.  Can you help?  Please let me know what other information you need to help troubleshoot.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-26-2018 11:28

‎12-26-2018 11:28

@sdcpaman Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa isn't connecting with the Fitbit app. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-26-2018 16:22

In response to AlvaroFitbit

‎12-26-2018 16:22

I have the same problem woth my versa and S9. I tried everything in yhe troubleshooting and rebooted both and nothing seems to work. It's like it won't keep connected to the phone

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‎12-26-2018 16:23

In response to AlvaroFitbit

‎12-26-2018 16:23

After trying all that  what else can I do?

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‎01-21-2019 05:47

‎01-21-2019 05:47

No, sorry. I posted on two threads and got a nasty gram for posting on two threads. I was on hold for too long with Fitbit. So, I threw my Fitbit in the garbage and bought an Apple Watch instead. I deleted Fitbit completely. Nasty gram and long hold from Fitbit and the Fitbit community = fill the garbage and move on. Good Luck.
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