help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking heart rate and sleep - Hourly activity not updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2020 05:20 - last edited on ‎08-17-2020 18:41 by Fitbit Moderator

‎08-11-2020 05:20 - last edited on ‎08-17-2020 18:41 by Fitbit Moderator

It has been 3 weeks now and my fitbit app is no longer tracking my hourly activity. It DOES track on my watch but not my app. 

Also.....my watch and app have stopped tracking my sleep and bpm.

I have uninstalled the app and reinstalled. I have turned restarted the watch at least 50 times. I even disconnected my watch and had to pair it again with my phone and nothing is working. 

Can someone please help as I love my watch and have had it for almost 2 years. Please tell me what else I can do. Thank you.

I have a Moto Z android phone.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎08-17-2020 18:40

‎08-17-2020 18:40

Hi @toronto166, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know what do you mean when you say that your watch is tracking but not the Fitbit app? Do you mean that your Versa is in fact recording your hourly activity but not syncing it with the app? More details about this specific issue will be appreciated.

 

On the other hand, for the heart rate and sleep tracking issues, can you please let me know if the heart rate sensors are still flashing? When was the first time you experienced this issue? Is your Versa not tracking sleep at all or Sleep Stages? 

 

Looking forward to your reply.

Best Answer
0 Votes

‎05-30-2021 13:24

In response to RicardoFitbit

‎05-30-2021 13:24

My Versa is doing the exact something. Does not track my heart rate, sleep sometimes steps and other functions. I have factory set my phone, Versa you name it. This watch is useless to me at this point and have no intent to purchase a new one. 

 

Exactly what do you need to ensure this issue is fixed! I know I am not the only user with this issue for other Fitbit watches and or phone users. As my phone carrier was on the phone with me for over 4 hours...they said the issue is clear with Fitbit and an update to the app.

 

Best Answer
0 Votes