Versa not tracking sleep, HR or activity per hour with my turbo 2.

[roxie27]

Versa less than a month old is not tracking sleep, heart rate or activity per hour/reminders with my turbo 2. Tried closing app and phone, Bluetooth. Anything else I should try?

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @roxie27.

Let me help you figure out what is going on.

The first thing I'd like to do is to ask you some questions on the matter:

• Are they not being tracked by the Fitbit or is the Fitbit not syncing to your account?
• When did this start happening?
• Are the steps being synced and tracked to your account?

Look forward to your reply.

[roxie27]

I wiped off the back of the tracker and it seems to have fixed it. Think it wasn't making contact to take the heart rate 

[LanuzaFitbit]

Hello @roxie27.

Thanks for letting me know how you got it to work correctly.

Glad to read that it is reading the information accurately after you wiping the back off. If you have the time, maybe you could visit one of our Discussion boards. A lot of different topics in there so maybe one will pique your interest.

Let me know if you have any further questions.

[SuzyQfit]

The same thing has happened to me, but wiping the back hasn't helped.  It stopped tracking sleep, heart rate, and steps per hour on January 22nd. 

[LanuzaFitbit]

Hello @SuzyQfit.

I apologize for the delay in my response. Thanks for trying cleaning the back.

In that case, please try following all of the steps listed in this help article. You will find steps to help with HR tracking issues.

Let me know how it goes or if you have any further questions.