Versa "internet" permission to be granted

[SunsetRunner]

I have no idea what my Versa is up to. I updated it last night,and at some point today, it started reading on the screen that "This app requires the "Internet" permission to be granted. It has a large X above it where it looks like I can close it, but it won't do anything. I've tried shutting it down and restarting it. Nothing is working. Please help.

[LanuzaFitbit]

Welcome to the  Forums @SunsetRunner.

Let me try and help you to get this to work.

In this case I'd recommend that you try to follow the steps listed in this help article. They should be helpful in getting your Fitbit to connect to your WiFi successfully.

Let me know if there is anything else that I can help you with.

[Michmybell]

Hi, I'm having this exact problem on my Versa, did you find a way of fixing it?

[LanuzaFitbit]

Hello @Michmybell.

Thanks for sharing that you are experiencing the same situation.

Did you try the help article I suggested above? It should definitely help in getting everything to work correctly. 

Let me know if you have any further questions.

[Michmybell]

Thanks Lanuza, I emailed fitbit, they suggested I choose a new clockface from the Fitbit range only and it's all working perfectly again!

[LanuzaFitbit]

Hello @Michmybell!

Thanks for letting me know what worked out for you. Glad to read that everything is in order! 

If you have the time, maybe you could visit one of our Discussion boards. There are lots of different topics to talk about with other users.

Let me know if there is anything that I can help you with.

[Niki1311]

This worked perfectly; thanks!!

[LanuzaFitbit]

Hello @Niki1311.

I'm glad to read that you found steps that helped you get your Fitbit working properly. 

If you have the time, maybe you could visit one of our Discussion boards. There are a lot of topics that you can participate on or maybe you could post something yourself.

I hope to see you around. Let me know if there are any other questions.

[JomommaofJB]

Did you go to clock faces? Reinstall this. And your Versa will work. 

[LanuzaFitbit]

Welcome to the Forums @JomommaofJB.

Thanks for sharing your thoughts.

We always appreciate other users coming in to help each other. I am glad to read that reinstalling the clock face did the job for you.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Feel free to reach out with any other questions you might have.