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Versa receiving call notifications but states "unknown number"

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‎07-21-2021 06:18 - last edited on ‎07-22-2021 18:06 by Fitbit Moderator

‎07-21-2021 06:18 - last edited on ‎07-22-2021 18:06 by Fitbit Moderator

The only notification my Versa receives is phone calls, but states "unknown number". I'm not sure if it started happening with the recent Android update or not. I'm running Versa version 32.72.1.15, Fitbit app version 3.43.1 and Android version 9.

 

Moderator Edit: Clarified subject

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‎07-22-2021 18:11

‎07-22-2021 18:11

@Alavio Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I'd like you to confirm that the caller is added to your contacts, this to ensure that the name of the person is displayed on your Versa. May I know if this is happening with all your call notifications?

 

If the person is added to your contacts but still not displaying the name on your notification, let's try restarting your Versa and set it up as a new device. Then, continue monitoring its functionality. 

 

Hope this helps. 

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