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Versa screen issues & battery life

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‎12-09-2019 08:57

‎12-09-2019 08:57

Has anyone else had problems with their display turning white and flickering since applying the latest update?  At times it's like it's trying to display two screens at one. I have restarted my watch a few times but that doesn't seem to help. Is there a way to rollback to the previous firmware?  I'm using a Fitbit watch face, so no third party compatibility issues. 

Also, while the most battery life I got was two days after the update my watch has died midday or been near that point at end of the day. I have followed the advice posted about extending battery life which has helped but not resolved that issue.  I received this as a Christmas gift last year so hopefully the issues can be resolved without replacing it. 

Thanks

David 

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‎12-09-2019 21:07

‎12-09-2019 21:07

I am having the exact same screen issues with no resolution so far. I called customer service and the person I spoke with was unable to resolve the issue. Your device may still be under warranty I would notify them immediately. I am going to try again tomorrow if I get home early enough.

 

The battery is probably the sync setting. Every time they do a firmware update it changes the setting to "all day sync" which drains the battery quickly. You have to go in and reset it manually. I

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‎12-12-2019 20:25

In response to PaddleOn

‎12-12-2019 20:25

Thanks for your response. I contacted customer service and after going through a few steps they are replacing mine under warranty. Best of luck with yours.  

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