help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa showing wrong time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2020 05:14

‎05-05-2020 05:14

Hi all 

 

Since the upgrade, after waking my versa is hours behind and only rights itself if I connect to my phone. This morning it was three hours and some minutes behind. It's like the time stops when I sleep. It's affecting the sleep app. It's telling me I only had three hours and some minutes sleep. I haven't travelled and the fact that it's not full hours makes me think there is a problem. Any ideas? 

Best Answer
1 REPLY 1

‎05-06-2020 11:36

‎05-06-2020 11:36

Hi @Icestorm, it's great to see you in our Fitbit forums. Regarding the wrong time that your Versa is showing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes