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Versa still not syncing with my Samsung J3 phone

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‎10-10-2019 08:20 - last edited on ‎10-11-2019 14:40 by Fitbit Moderator

‎10-10-2019 08:20 - last edited on ‎10-11-2019 14:40 by Fitbit Moderator

I am on the verge of giving up with fit bit as it will not sync with my phone and I can't receive notification either I'm losing my patience with it can any one help 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-11-2019 14:49

‎10-11-2019 14:49

Hi @Maz1412. Welcome to the Forums.

 

I'm sorry that your Versa is still not syncing correctly with your phone. I understand where are you coming from with this situation and I'll be here to work on this with you. By any chance do you receive an error message when trying to sync? Is the Android version of your phone updated to the latest version?

 

I've confirmed that your Samsung Galaxy J3 is a supported device and while you may have tried troubleshooting your Versa, I'd recommend to give a try to the following in the given order:

 

  1. Remove the Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections that aren't in use.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Uninstall and reinstall the Fitbit app from the Play store.
  5. Reboot your phone and restart your Versa.
  6. Open the Fitbit app, tap on your profile's icon > setup a device.
  7. Choose the Versa and follow the onscreen instructions.

 

If it's able to sync, you can go ahead and setup the notifications one more time. Now, if the issue persists and you're getting an error message, please attach a screenshot of that so I can take a look into that.

 

I'll be around, keep me posted.

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‎10-12-2019 02:32

In response to LizzyFitbit

‎10-12-2019 02:32

I will give this ago to see and let you know thanks

Sent from my iPad
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‎02-20-2020 07:50

‎02-20-2020 07:50

Phone not syncing with my versa 2 

 

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