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Versa won't sync

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‎09-13-2021 08:29 - last edited on ‎09-13-2021 08:56 by Fitbit Moderator

‎09-13-2021 08:29 - last edited on ‎09-13-2021 08:56 by Fitbit Moderator

Versa Classic,  Samsung note 5, version 7.0 no longer compatible.  Looked for older version found Uptown but it will not download tried multiple times. 

 

 

Moderator Edit: Clarified subject

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‎09-13-2021 08:58

‎09-13-2021 08:58

@lynne1726 Welcome to the Community Forums.

 

Thanks for the details shared on your post. I understand that this can be very frustrating.

 

Please note that, Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 13 or higher and Android OS 8.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Fitbit-compatible devices. 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

I've moved your post to the Android App board for organization purposes.

 

See you around.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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