Versa wont sync

[NMills31]

My versa won't sync to my android phone, even with a forced sync. I have updated to the latest update,  tried to force stop my app, turn off/on my Bluetooth, deleted the app and re-installed it. I've been having issues for a couple weeks now and I've had the watch for 3 years. Anyone else having these issues or know good tips to fix it? I've always liked my fitbit but this is getting irritating 😒 

[CBearden]

I just now reset my watch. Held down the button until the logo came up. It is now syncing up with my app. Hope this helps.

[ManuFitbit]

Hi @NMills31 Welcome to the community forums.

I'm sorry to know that you are experiencing issues with your Versa.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems and make sure to check the compatibility requirements listed here. 

[Steinway29]

with the last update there seems to be a lot of problems occurring

[CeeBeee]

Had this problem - tried all solutions in the app.  Called customer support and the rep walked me through a solution that WORKED!  Recommend calling their support

[RodrigoMFitbit]

@CBearden Thanks for the advice. I am glad your device is syncing again. 

@CeeBeee Thanks for sharing how it went with customer support. I am glad to read they provided you with a suitable resolution. 

@Steinway29 If you are experiencing syncing issues, I suggest you take a look at the articles provided by ManuFitbit in his post above. 

@NMills31 Welcome to the forums. Thanks for reaching out about your device not syncing and your initiative to solve this on your own. I will gladly help you with that. In this case I recommend you remove the device from your account and set it up as a new device. Easy. Open the app and tap on your profile picture and then tap on Versa. On the top right corner you will see a trash can symbol. Tap on it and confirm. No data will be erased. Then you can proceed to set it up as a new device. After the new setup, it should be back syncing to normal. 

[Steinway29]

Rodrigo, i tried everything mentioned in the articles, and nothing works.

I am very frustrated about this device.

I connected my "old" Sense 1 to my account and no problem at all.

Everything works fine.

[EstuardoFitbit]

Hi everyone. 

@Steinway29 Thanks for let us know that you have already try the steps mentioned in the article provided before.

I would love to continue assisting you. Could you please provide us with your cellphone's OS version? This is very important since the Fitbit app has some requirements that your device must meet in order to work properly. If you have an iPhone, you must have iOS 15 or higher, and if you have an Android device, it must be Android 9 or higher. Knowing your OS version will help us determine if your device meets the requirements for the Fitbit app to work properly. 

[Steinway29]

My device is an oppo find x3 neo, runs on color OS 13, Android 13