Version 3.70 not available on Google play app Store

[RudyManchego]

The newest version of the app isn't showing up in the Google play app store. 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @RudyManchego  you'll only see the versions that your phone operating system can use. 

[RudyManchego]

OK, but now my Charge 4 won't synch with my phone. Every time I try it just says "Download or update the Fitbit app" or something to that effect. 

[Dopovo]

@Odyssey13 I believe instead that the version 3.70 deployment has been halted by Fitbit. In fact my Pixel 6 with Android 13 doesn't see it as well.

[Dopovo]

I just got version 3.70. @RudyManchego you might want to check as well.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @RudyManchego. I´m sorry to hear that Fitbit app version 3.70 is not available for you. 

As advised here Fitbit app version is available since 11/01. Which Android version do you have? You can try uninstalling and re installing the Fitbit app in order to get the latest version and sync your device.

Thank you for the heads up @Odyssey13 and for your interaction @Dopovo.

Have a nice day. 

[RudyManchego]

@AndreaFitbit I have Android version 12. I have uninstalled the app numerous times in many different ways as described in various posts about similar issues with no luck. 

[RudyManchego]

It's now shown up on the play store, I'll try updating. 

Thanks @Dopovo 

[AndreaFitbit]

Thanks for getting back to us @RudyManchego. I'm glad to hear that version 3.70 is now on the play store.

Please let me know how it goes. 

Have a nice day. 

[RudyManchego]

It's been a while and I've downloaded the app several times in many different ways, but every time I try to connect my Charge 4 it just says to update or download the app. It's getting a bit frustrating now. Please help. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know the message you get when trying to connect your Charge 4 @RudyManchego.

I understand how frustrating this could be and please try setting up your device again. Follow the instructions of: ow do I set up a replacement device or add another device to my account?

See you around.