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Voice replies not working

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‎02-25-2020 17:10 - last edited on ‎02-26-2020 12:33 by Fitbit Moderator

‎02-25-2020 17:10 - last edited on ‎02-26-2020 12:33 by Fitbit Moderator

Watch not accepting anything I say into microphone to respond to texts (it used to up until today). Microphone is working for Alexa thou. Help...

 

Moderator edit: Subject for clarity 

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‎02-26-2020 12:12

‎02-26-2020 12:12

Hi @Greggk, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using with your Versa 2? When was the first time you experienced this? I suggest you to restart your device following the next steps and try again:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions. 

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