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Watch face not showing display

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‎11-26-2019 01:31

‎11-26-2019 01:31

Hi iv just had a new face supplied by Fitbit as my other was faulty but despite setting it up the face isn't showing anything and doesn't come on when tapped is there something I need to do ! 

 

TIA

Audra

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‎11-26-2019 07:24

‎11-26-2019 07:24

Hello and welcome to the Fitbit Community @Audz 

I’m sorry to see you’re experiencing issues with your watch display. Let’s try restarting the Fitbit Tracker to see if that resolves the issue. You will not lose any data doing this. Please look here to see how to properly perform a restart: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 please let me know if this resolves your display issue. Keep me posted.

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‎11-26-2019 07:24

‎11-26-2019 07:24

Hello and welcome to the Fitbit Community @Audz 

I’m sorry to see you’re experiencing issues with your watch display. Let’s try restarting the Fitbit Tracker to see if that resolves the issue. You will not lose any data doing this. Please look here to see how to properly perform a restart: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 please let me know if this resolves your display issue. Keep me posted.

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‎11-27-2019 10:07

‎11-27-2019 10:07

Hello again @Audz 

I wanted to follow up with you to see if restarting your Fitbit Tracker did indeed resolve your problem or are you still experiencing issues. Please keep me posted 😃

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