11-22-2024
04:48
- last edited on
12-04-2024
11:38
by
LizzyFitbit
11-22-2024
04:48
- last edited on
12-04-2024
11:38
by
LizzyFitbit
With the installation of this new update, why is all history being either deleted or not displayed? For example I am a 9-year Fitbit member and my weight data is no longer available prior to the last 2 years. I enjoy looking at trends seeing where I've been and where I am at. But this information is no longer displayed when changing time ranges.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-09-2025 09:19
02-09-2025 09:19
Prompted by your post I had a go at the tips. I had to uninstall and reinstall but this has now worked. Even better, I have the weight trend line back!
Thanks - shame we even got to this place but happy to have my weight data since 2013 back and more so the trend line.
02-12-2025 15:51
02-12-2025 15:51
I am also an android user and also have all missing data prior to 2022. I've been a fitbit user since 2011. Where is all my weight data??
02-14-2025
04:23
- last edited on
02-14-2025
09:17
by
FatimaFitbit
02-14-2025
04:23
- last edited on
02-14-2025
09:17
by
FatimaFitbit
Ugh, I did that and still isn't there. Hopefully I'll still be able to download the data.
Moderator Edit: Word choice
02-15-2025 18:46 - edited 02-15-2025 19:08
02-15-2025 18:46 - edited 02-15-2025 19:08
I am in the same boat as everyone else. Have uninstalled/reinstalled the app. I have been able to export my data, and after digging around I have found it, albeit in a non user form (essentially a set of files with lists of weights, in the wrong unit -lb not kg). Also, I have been a user since 2011, and like another user I read about, I have just got an email congratulating me on 2 years-weird. And very annoying. I know that they must have product engineers somewhere that must be able to sort this out. Please. So many people would like to see their data back on the app!
02-18-2025 03:50
02-18-2025 03:50
"I downloaded the Archive of Google data, a 368 MB zip file, but could find no weight related data."
I didn't see my weight data at first glance, either. However, I eventually found it hiding in the "Personal & Account" subfolder.
02-22-2025
04:46
- last edited on
04-02-2025
12:20
by
AndreaFitbit
02-22-2025
04:46
- last edited on
04-02-2025
12:20
by
AndreaFitbit
I've been having to log out and wipe app data at least once a day lately in order to see correct weight graphs. I shouldn't have to, no one should have to. Customer since 2016 and not once has the app ever been stable. It's gotten worse. Fix it, and don't expect us to have to find workarounds for it every day. It's not difficult.
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I was able to see my full history on weight chart until v recently. Only goes back maybe 3 mo? Possibly since latest update? Can someone at fitbit please acknowledge this issue and say when it'll be fixed? It's my data, I want to be able to use the app to see it.
02-24-2025
03:13
- last edited on
04-02-2025
12:22
by
AndreaFitbit
02-24-2025
03:13
- last edited on
04-02-2025
12:22
by
AndreaFitbit
I went to look at my "all time" weight graph today, and it now only shows the history from 2012, not for all time.
Why is it not showing earlier data?
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There have been several changes to the Weight pages recently, and the following are all things which are now less good:
You used to be able to see the old version of the app by clicking on the "manage data" option, but this now only allows you to delete data.
Overall the whole app is getting worse.
02-24-2025 07:33 - edited 02-24-2025 07:40
02-24-2025 07:33 - edited 02-24-2025 07:40
Hi. I'd just like to add my name to the list of customers seeking help on this. just upgraded my phone from a Samsung S23 to a S25. Now the historical weight information more than 3 months back only shows averaged data to 2023. I haven't returned the S23 yet and it still shows my historical data back to 2016. As I scroll through this thread, I haven't yet found information on if/when this may be fixed. LizzyFitbit and Fitbit team, please post an update, thank you!
02-24-2025 20:39
02-24-2025 20:39
I moved everything across to a new phone and as if by a miracle, when I opened the fitbit app up, all my data back to 2014 appeared with trendlines. It loaded over a minute or so and I was so excited I took a ascreenshot (which I cannot add to this thread). Sadly, it has now disappeared again and I am back to the partial data. Whaaaaat is going on? I still have my screenshot which I am happy to supply.
02-25-2025 16:16
02-25-2025 16:16
Was there ever any update to this? My historical weight data is still missing. Only goes back to 2022.
03-01-2025
08:41
- last edited on
03-09-2025
07:41
by
MarioSFitbit
03-01-2025
08:41
- last edited on
03-09-2025
07:41
by
MarioSFitbit
I have been a fitbit user since 2013 at least. Today, i have no weight data at all. No activity data. Nothing. Where did it all go???
Moderator edit - formatting
03-03-2025 09:35 - edited 03-03-2025 09:38
03-03-2025 09:35 - edited 03-03-2025 09:38
My data is missing too. Why is this marked as answered when it's not?
@LizzyFitbit where is the update for this issue?
03-05-2025 06:59
03-05-2025 06:59
Did the weight history issue get resolved? My app is only showing weights on a rolling month basis.
03-05-2025 08:03
03-05-2025 08:03
03-05-2025 08:17
03-05-2025 08:17
What's the resolution here. It has been 3 months.
03-05-2025
16:01
- last edited on
03-09-2025
07:42
by
MarioSFitbit
03-05-2025
16:01
- last edited on
03-09-2025
07:42
by
MarioSFitbit
It get worst... for me, it is now showing data from Feb 2023 onwards only
Moderator edit - formatting
03-08-2025 12:28
03-08-2025 12:28
I've had to log out, wipe data etc at least twice already today - the weight graph hasn't worked at all the entire day. Shows the bare minimum of data, compresses the three month view into a garbled mess and the year/all time graph is worthless. Only reason I bothered logging out was to clear problems with calorie count inaccuracy and water log not updating. It's a farce, this app.
03-12-2025 07:04 - edited 03-12-2025 22:04
03-12-2025 07:04 - edited 03-12-2025 22:04
I have found the same horrific information today too, all of my historical weight data has been wiped from my fitbit history, I has used an aria scale regularlt since 2013, these changes deleting all that historical data are just gone to the wind. This is hugely problematic and seems to have happened with the removal of the old fitbit Web interface
Edit. I had an older phone with an old version of fitbit, accessing the data from this device seems to have made most of the data availible in the new version after scrolling through on the old app and waiting for the measurements to load. I then went through 3 month periods in the new app and waited on each segment. Now i can at least see the averages and old measurements in the new app. The new view is still terrible and borderline unusable, but at least my historical data isn't completely missing anymore.
03-12-2025 13:25
03-12-2025 13:25
I've discovered the point at which the weight graph goes from functioning to limited. I'm regularly logging out/wiping app data etc because the weight graph stops working (side issue of calorie count/water intake etc not updating). It works OK for a few hours then this screen appears when I open the app -
then when I open the weight graph again - it's back to the awful limited dysfunctional one. Something is happening at the point that screen pops up which is affecting the weight graph. Worth mentioning to the devs @LizzyFitbit?
03-13-2025 00:54
03-13-2025 00:54
Hi, I can report that the issue is still going on. I have a Pixel 8 Pro, Fitbit version 4.38. Latest android installed.
I can only see weight data from 2025, I have been recording weight for over 10 years