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Where can i get my money back?

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‎10-07-2019 23:28

‎10-07-2019 23:28

The app worked when I bought my versa. It no longer works. "Fixes" don't work so I am not receiving notifications and text which is why I bought this watch. I just want my money back at this point.

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‎10-08-2019 00:15

‎10-08-2019 00:15

If you bought directly from fitbit then you have up to 45 days from purchase to return it - for any reason - for a refund. 

 

If you bought elsewhere then you might want to contact the retailer about their return policy.

 

Under the terms of fitbit's warranty (see: https://www.fitbit.com/in/legal/returns-and-warranty ) fitbit offer a replacement for a defective product but do not offer a refund option.

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‎10-08-2019 10:29

In response to SteveH

‎10-08-2019 10:29

Well the product isn't defective but the software is.
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