help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where do I begin? Customer 'service' that'll do

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2018 14:00

‎07-21-2018 14:00

Well, here we are again! Still major issues with the Fitbit app on Android. Still nothing from Fitbit to say what they're doing about it. I suppose we're not hearing anything because apparently they're doing nothing about it, because if they were, the bloody thing might actually work! 😠

Seriously, are you even remotely aware of how annoyed your customers are and how many of us? 

I'd say I await your answer with bated breath but that would be a fatal mistake!

 

Best Answer
3 REPLIES 3

‎07-21-2018 15:10

‎07-21-2018 15:10

What are your problems? Im not having any problems myself

 

If we knew what yours were maybe someone could help

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-22-2018 11:14

In response to WendyB

‎07-22-2018 11:14

Hi,

You're lucky if you're not having problems, I'm having nothing but problems. Failing to sync, device not recognised, notifications not coming through, unable to change watch faces, sleep times not recorded. I'm basically wearing an overpriced, average digital watch. Funnily enough, pretty much the only notification I'm getting at the moment is from Fitbit, but even then they're not accurate or consistent.
I'd have been as well sticking with my G shock, it's at least a good watch I can wear in the pool.
The main issue, and I've seen this a lot on forums, is the lack of information from Fitbit regards what they're doing to sort the problems.
Hopefully your device keeps working!

Cheers

Eric

Get Outlook for Android
Best Answer

‎07-23-2018 09:27

In response to Ericizzafish

‎07-23-2018 09:27

I am desperate to get my Charge 2 syncing on my Samsung 6.It has done it twice now in about two weeks. It wouldn't be so bad but I have broken my arm and really need to know I'm keeping my fitness up.

'Support Services'  persuaded me that my old Charge HR was past help when i couldn't sync it, so i bought a replacement    - I feel a bit of a mug.

All Support do is send me chunks copied from the website, which of course I have already read and tried. It would be good to think a real person was actually trying to solve my problems.

Best Answer