Where is my premium info?

[dglexie]

Resolved, so never mind.
It showed up under Sleep Duration tab on the next day.  Apparently, if you buy premium, it won't show up until you've completed your first sleep *after* subscribing.  Then it doesn't apply to prior nights, which is what I expected it to do.

Fitbit would be wise to at least put a "placeholder" up with the disclaimer that data will not be visible until 24 hours after subscribing to premium.

FWIW -- not really seeing much value in premium.  Certainly not worth the monthly fee.  Maybe things will look better after seeing the monthly profile.

[LZeeW]

Hello @dglexie and welcome to the Community.  I moved your post to the Android app forum, a better fit for your question.  Premium members get a screen like this when they tap on a sleep record:

This has the Restoration tile that shows your sleeping heart rate, restlessness and EOV graph.  If you don't see this, I only have general troubleshooting advice like logging out and logging back in.  A fellow Android user might have more help.

BTW, all Premium features are only on the mobile app and aren't available on the web dashboard.

[dglexie · Accepted solution]

See my edit to the OP.  Did a long chat with support and they couldn't figure it out, just escalated and promised an email.  Solution became obvious by way of patience. 😉

[dglexie]

Premium is a subscription service.  I'm talking about that subscription service.

[LZeeW]

@dglexie  I'm happy that you got this all sorted out.  Your original post suggested that you had Premium for several days.  No harm, no foul.  This Fitbit Premium page has a good overview of Premium features.  IMO, Premium is pricey if all you want are the sleep details.  Only you can decide if this feature is best for you.  Good luck.