Why Fitbit syncing is not resolved so far?

[mohamd2020]

It is deeply UNFORTUNATE that Fitbit has not resolved the syncing issue with Android. 

I'm a big fan of Fitbit and its products, but their software development drives me creasy. They have several products every year, but their software is almost the same, with the same problem. 

I've been using Fitbit for more than 5 years, and never was satisfied with the syncing. 

On my phone, I have two trackers: Surge, and Blaze. I use them both for different exercises and occasions. Some time, Bothe sync okay (but manually), other times (Blaze syncs okay, but Surge does not), and some times the other way around. 

If I do not go and sync them ((manually)), they might go for months without getting synced. 

Now, I'm really fed up, I'm trying to sync Surge for almost two weeks and it does not work. 

This is not the only time I face this problem, it might be the TENTH time over different phones (Galaxy S2, Galaxy Note 4, Oneplus 5, and Oneplus 6). 

To solve this I usually unpair/repair the tracker, uninstall/reinstall the app. (resetting the phone or cleaning the cash have never worked) 

This issue happens with two of my sisters as well, they gave up on syncing their data. They just track their daily performance on the tracker itself, and never bother with the syncing issue.

This is an issue with the core design of the app itself, many people are facing the same problem, just make a search on this forum and see. 

I hope they fix that soon. 

[LanuzaFitbit]

Hello @mohamd2020.

Thanks for sharing your and your sister's experiences through the 5 years you have been a member of the Fitbit Community.

It is very difficult to determine if all of the syncing issues you have experiences are single syncing issue that needs to be fixed given the several different variables that you have presented. They could've happened because of the phone being unsupported or other reasons.

Please do know that we appreciate the feedback and that we're always looking for ways to improve the overall Fitbit experience and make it the best it can possibly be. Your feedback and comments will not go unnoticed.

My question in this case would be if you are experiencing the syncing issue you mentioned with the Blaze and Surge at this moment or if that was in the past?

If it is happening at the time I'd like to ask you  if you have notifications set up with your Blaze or the Surge? And also what phone you are using at the time. Finally please confirm if you have tried going through all of the steps listed in this help article and if not, please do through all of them in the order that they show up.

I look forward to your reply.

[mohamd2020]

Thank you @LanuzaFitbit  for your response.

• I understand that yourself and Fitbit take into account our feedback, and I deeply appreciate it and thank you for it. That because I always recommend Fitbit to family members and friends. Also, I believe my frustration is understood when I workout for a month and then notice none of my data was synced. Even worse when I find out that some data got erased.   
• Indeed syncing issues could vary, but they are crucial for the function of all tracker, hence they are not supposed to be so common. Fitbit should give these issues a high priority.
• I always activate (All day Sync) option on all my trackers; yet I have to check every single day whether my data was synced or not, and unfortunately most of the time (not synced). 
• Even if I want to sync manually, the process is very tedious. I only press on the syncing button and cross my finger that it will sync!!! no sign whether the tracker is connected or not. Only a small message appears at the bottom of the screen saying: Your sync has been scheduled!!! I double check after a couple of hours, well, guess what! nothing has been synced ;(

To answer your questions

• I started experiencing syncing issues, they are in the moment and in the past. Let me give you an example, Two days ago, I checked the syncing status of both of my trackers (Blase==> synced, Surge==> the Last sync Apr 28). I tried to sync manually but with no avail. I tried again yesterday, the same thing, Surge is not syncing!!!. Today I tried just before posting this post, well both of them are synced and they are oaky!!!. Please note that I make sure that everything is okay like Internet and Bluetooth connections, permissions, etc.  
• Syncing issues happen with both of my trackers. Sometimes with Surge and some times with Blaze and some times with both of them. 
• The phone I'm using currently is Oneplus 6 (among the supported devices) and yes I went through the whole article you referred to. 
• A always deactivate notifications on both of my trackers. I used the trackers only for tracking my exercises. 

Suggestions: 

• Adding a notification to the app or to the tracker saying that the tracker was not synced for x days. 
• Add an indicator that the tracker is connected to the device, especially during the manual syncing. This message "sync has been scheduled" is really useless. Why would I need to schedule it if I'm doing it manually!!! 

Thanks again @LanuzaFitbit 

[LanuzaFitbit]

Hello @mohamd2020.

Thanks for your prompt reply and for sharing your thoughts on the whole situation.

Glad to read that both did sync before your post. I'll be sure to pass your feedback on to the rest of the team. 

For future reference, whenever you experience syncing issues again please try to go through the steps I mentioned above again and if they do not work, to run the set up as if it was a brand new Fitbit. That should get it to work as intended again.

As for your the two suggestions you posted. Perhaps you could post about each of them on the Feature Suggestions board. That way other users can comment and vote on the idea to show their support. Be sure to also read the FAQ to better understand how that board works. 

Let me know if there are any further questions.