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Why are number of steps wrong

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‎08-21-2025 10:01

‎08-21-2025 10:01

Today is the first time that my Fitbit and Samsung app are way off.  Fitbit says I’ve walked 6,488 steps and 1.19 miles.  My Samsung Health app says I’ve walked 6,278 steps and 3.05 miles.  The two Apps are always really close in numbers.  I’ve synced and turned off my phone, restarted, synced again.  How can this be corrected? Does Fitbit ever respond to any inquiries or is this just for customers venting? 

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‎08-21-2025 13:18

‎08-21-2025 13:18

May I ask if you deliberately posted in the 'SDK Development' section of the forum? I suspect that there is a bug in the forum software that's putting posts in the wrong place.

Peter McLennan
Gondwana Software
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‎08-22-2025 04:33

‎08-22-2025 04:33

Hi @huera56.  I moved your post to the Android app forum, a better fit for your issue. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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