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Why can't my blaze biking mode detect my phone?

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It always says cannot find phone? Is this a known bug or am I missing something. It synchs fine for other stuff. Motorola Droid Turbo.
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Welcome to the Community @bendon. I would like to know if you keep having problems with your Blaze tracker? If you do, I recommend Restarting your tracker and test it during the day. Also, I recommend verifying if your phone is a Compatible Mobile Device.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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It's still a persistent issue day in and day out despite the bluetooth restart (quasi successful workaround). How can I reliably sync my Motorola Droid Turbo?
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@bendon thanks for the update! I've checked your Motorola Droid Turbo just like @AlejandraFitbit suggested here in this link and I found out that your mobile device is definitely compatible with the Fitbit app. Sounds like everything is in place and still not working, therefore I recommend contacting our Support Team for further research. They have the proper tools to take a deeper look into your tracker's  behavior. Also, mention them all the troubleshooting steps you've performed to fix this. By doing that you'll be helping them to provide you with a quick reply. 

 

Good luck and let me know how it goes! Cat Embarassed

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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