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Will the Galaxy S9 sync?

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‎05-17-2018 06:32 - last edited on ‎05-21-2018 06:48 by Fitbit Moderator

‎05-17-2018 06:32 - last edited on ‎05-21-2018 06:48 by Fitbit Moderator

When will i be able to use this with my Samsung Galaxy S9

 

 

Moderator edit: Clarified subject

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‎05-18-2018 16:48 - edited ‎05-18-2018 16:48

‎05-18-2018 16:48 - edited ‎05-18-2018 16:48

Now.   I have the S9+ and my Versa works beautifully. 

KC | Texas
One, Charge HR, Charge 2, Versa | Galaxy S9 Plus
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‎05-21-2018 06:48 - edited ‎05-21-2018 06:51

In response to swim4lifekac

‎05-21-2018 06:48 - edited ‎05-21-2018 06:51

Welcome to the Forums @jeffreyj233! Hello @swim4lifekac.

 

@jeffreyj233 At this moment the Galaxy S9 is not a compatible device and as such there might be issues with the app. The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), it might work without any issues.

 

In case it didn't, you can try these troubleshooting steps. Some users of incompatible phones have found them useful.

 

Note that we don't guarantee that the synchronization would be will be successful as we are still testing on this phone model.
 
Let me know if you have any further questions.
Lanuza | Community Moderator

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