Won't let me manually log exercise on app

[Amity555]

Every time I go to manually log an exercise it does not it does not show up under my exercises in my app.  I have made sure I'm on the newest update and I have logged out and logged back in and restarted my phone. It is still not working. It will let me go through the process of inputting the information and then I hit save but it never shows up on my dashboard.

[RiekoC]

Hello @Amity555 

There was a known issue on the Fitbit side that affected syncing exercise data and data discrepancies. A Moderator acknowledged the issue on 12 Sep 2024 and said the team was working on a fix.

I saw that one of issues that might have been a factor was recently fixed. However, I'm not sure that all the issues have been resolved yet. Even if all the problems have been fixed, it could still take some time for all our data to show up in the app.

For now, there isn't any troubleshooting we can do on our side. Hopefully, it won't be too much longer before the problem is fixed. I know the fix can't come soon enough for all of us.

[Smileysam]

Also having this issue. Very frustrating as previously could have logged exercise on the Web dashboard but now that is gone, it's just useless.