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Won't pair with My Galaxy S8

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‎02-17-2019 11:13 - last edited on ‎02-18-2019 06:51 by Fitbit Moderator

‎02-17-2019 11:13 - last edited on ‎02-18-2019 06:51 by Fitbit Moderator

I have a Galaxy s8 and my husband got me a Fitbit versa.  I'm trying to pair it.  It says it is paired on my phone but says it is not paired on the versa.  help

 

 

Moderator edit: Clarified subject

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‎02-18-2019 06:50

‎02-18-2019 06:50

Welcome to the Forums @Ringm039.

 

Thanks for bringing this up, let me help you figure out what could be happening.

 

Let's try to restart your Fitbit. That should help so that everything starts working correctly and the Versa shows accurate details.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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