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Won't sync

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‎05-20-2016 22:24

‎05-20-2016 22:24

My fitbit just stopped syncing...tried everything. On latest version with an s6 phone. Suggestions?
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‎05-20-2016 23:57

‎05-20-2016 23:57

I assume you have tried restarting your fitbit. How many times did you try? Unfortunately the restart doesn't always work so it's recommended to try it at least 3 times.

 

You've probably tried all the other troubleshooting steps suggested in the following article but just in case...

 

http://help.fitbit.com/articles/en_US/Help_article/I-can-t-sync-my-tracker/

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5 REPLIES 5

‎05-20-2016 23:57

‎05-20-2016 23:57

I assume you have tried restarting your fitbit. How many times did you try? Unfortunately the restart doesn't always work so it's recommended to try it at least 3 times.

 

You've probably tried all the other troubleshooting steps suggested in the following article but just in case...

 

http://help.fitbit.com/articles/en_US/Help_article/I-can-t-sync-my-tracker/

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‎05-21-2016 00:50 - edited ‎05-21-2016 00:51

‎05-21-2016 00:50 - edited ‎05-21-2016 00:51

This seems to be a wide spread andriod issue.  I'm unalbe to try the reset on the fitbit because I don't have access to my cord at the moment.  I'm really not sure what that will do to make it sync with the app since it seems to be the update that is the issue, but it's worth the try.

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‎05-21-2016 12:11

In response to SteveH

‎05-21-2016 12:11

Thanks!!

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‎06-17-2016 12:23

In response to SteveH

‎06-17-2016 12:23

how do i restart my hr charge fitbit

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‎06-17-2016 12:31

‎06-17-2016 12:31

Here are the restart instructions:

https://help.fitbit.com/articles/en_US/Help_article/1186/
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