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Won't sync

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‎07-23-2019 18:11

‎07-23-2019 18:11

Reinstalled the app, turned Bluetooth off and on repeatedly, tried to delete and resync to a new device but phone can't find it.

Do I junk it and buy a proper runners watch with GPS ? 

Best Answer
6 REPLIES 6

‎07-23-2019 19:59

‎07-23-2019 19:59

Is the phone on the confirmed comparable list? 

What OS is it running? 

Why would removing a non syncing tracker from your account make the app start talking to the tracker. We still have to fix the sync problem. 

Restarted the phone?

Restarted the Fitbit? 

Removed the tracker from the phones Bluetooth? 

Cleared the phones Cache? 

Tried with WiFi and cellular? 

I assume the tracker has only synced through one phone? 

Best Answer
0 Votes

‎07-28-2019 15:21

In response to Rich_Laue

‎07-28-2019 15:21

Uninstalled the app, resynced the Blaze, worked for one day and hasn't resynced since. 

Really need a GPS watch for running so I think fitbit is heading for the delete app bin. 

Best Answer

‎07-28-2019 19:40

In response to Unsynch

‎07-28-2019 19:40

My Charge 3 is doing the exact same thing. And yes I did do all of the above things. Bluetooth sometimes reads it sometimes doesn't and when it does it will not connect.

Best Answer

‎07-28-2019 19:45

In response to Helmfast

‎07-28-2019 19:45

And my Alta is doing the exact same thing since the app updated. They've definitely broken something in the latest update.

Best Answer

‎07-28-2019 20:25

‎07-28-2019 20:25

Mine won't sync either. Frustrating. I think I'll be getting another form of tracker next. Fitbit always has problems. 

Best Answer

‎07-29-2019 00:36

In response to SunsetRunner

‎07-29-2019 00:36

Ah, to hell with them then! It's all a bit infantile looking anyway with
the badges and childish graphics.
Best Answer