Zip Doesn't Sync with Galaxy S8

[kiwi1254]

I still use a zip and up until four days ago it would sync on my Galaxy 8 on a regular basis. Now it won't sync unless I'm sitting on my desktop computer. I have all the settings on I've uninstalled it reinstalled it, turned it on turned it off and made sure Bluetooth was on and off again. Anybody else having issues?

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @kiwi1254.

Thanks for sharing all of those details that you have tried. I look forward to your reply.

In this case I'd like to ask you to clarify what Galaxy 8 is it that you have. Is it a Note 8 or an S8? 

In the meantime I'd like to recommend that you go through all of the steps in this help article in the order that they show up. I understand that you have gone through all of them already but please try them in the order they show up in there.

Let me know if there are any other questions.

[kiwi1254]

Hi..it's an S8 and I've done all the the help steps multiple times

[LanuzaFitbit]

Hello @kiwi1254.

Thanks for your quick reply, for letting me know what phone you have and for trying those steps.

In that case, please try to follow these process:

1. Go into your phone's Bluetooth settings.
2. There look for any Fitbit devices that might show up as paired to your phone's Bluetooth.
3. Remove all Fitbit device that might show up.
4. Restart your phone.
5. Run the set up as if you had a replacement device. 

That should let your Zip being syncing correctly once again.

Look forward to your reply.

[kiwi1254]

Still not working. I can sync on my Desktop computer only. Did the Fitbit mobile app stop supporting the Zip? I know they don't sell them anymore.

[LanuzaFitbit]

Hello @kiwi1254.

I apologize for the delay in my response. Thanks for letting me know that it isn't syncing with the computer.

In this case, I'd like to ask what Android version is it that you are using on your S8? That could explain what might be going on with the Zip since the app should still sync and work with it.

I look forward to your reply.

[kiwi1254]

Android 9 

[LanuzaFitbit]

Hello @kiwi1254.

I apologize for the delay in my response. Thanks for letting me know that you are using Android 9.

Please do know that our team is fully aware of a situation where Android 9 is causing syncing issues with Fitbit devices. In the meantime, I'd like to recommend that you try following the steps listed in this help article those steps could definitely help in getting it all to work correctly.

As soon as we have any updates on the matter we will be sure to let everyone know.

Feel free to let me know if you have any further questions.