Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

 I have tried everything I can think of, and my Zip just will not sync to the app. I've restarted the bluetooth, the phone, had the tracker sitting next to and on top of the phone, but it still refuses to sync. I've even removed and reinstalled the app - nothing. 

Best Answer
3 REPLIES 3

Hi there @CSchuette, good to see you have joined the Fitbit Community! I was reading you have tried to troubleshoot the syncing issues you are experiencing. In this case just as a matter of review I recommend the following post: Having trouble syncing? (here's how to fix this).

 

Other alternative as a workaround I have found, since I been going through this with my phone due to is not compatible; is to turn Off the Bluetooth and force quit the app. Go back to the Fitbit app and it will display a red banner with an alert that your Bluetooth is Off. Tap the banner and it will ask for permission to turn On the Bluetooth again. Once you have done this, the app should start syncing automatically.

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

On the Fitbit app enable keep fibit alive. Problem solved

 

Best Answer
0 Votes

I have tried all those things.  Finally got it to sync last night.  But today again it won't sync.  Very frustrating 😶

Best Answer