Zip only syncs when battery removed

[Fordmanfonk]

I have a galaxy s9 and my zip will only sync if the battery is removed. I tried a new zip and couldn't get it to pair. 

[LanuzaFitbit]

Welcome to the Forums @Fordmanfonk.

Thanks for bringing that up and sharing those details on the matter. 

I'd recommend that you try to follow the steps listed in this help article. They should definitely help in getting everything to sync and work properly with your Zip.

Let me know how it goes or if you have any further questions.

[Fordmanfonk]

Tried everything and still no luck. I called Samsung and they told me to check with Fitbit customer support.  I am going to try to see if it will sync on a laptop with the USB dongle. 
Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Fordmanfonk.

I apologize for the delay in my response. Thanks for getting back with those details.

In this case I'd like to ask if the situation has continued or if it has improved? In addition to that I'd like to also ask what Android version is your S9 currently running. 

I look forward to your reply.

[Fordmanfonk]

Still the same and it is running android version 9. 

Sent from Yahoo Mail on Android

[LM3K]

The Fitbit Zip will NOT sync with Android 9.0 (Pie). Do not waste your time with any of the suggestions put forth by Fitbit, they will not work! This has been an ongoing situation since the rollout of Android 9.0 a full year ago. It is becoming more widespread as more phones are updated. There are currently only 2 "sulutions" to sync a Zip: 1. Restart the Zip by removing the battery & 2. Syncing to a phone running an earlier version of Android.

[Fordmanfonk]

Do any of the other fitbits sync with android version 9.0?

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Fordmanfonk and @LM3K.

I apologize for my delayed response. Thanks for confirming that the issue has persisted and that you are using Android 9. 

I'd like to let you know that our team is aware of a situation with Android 9 that is causing syncing issues with all sorts of devices. As soon as we have any updates to share on the matter we will be sure to let everyone know about it.

Feel free to reach out with any other questions.