Zip won't pair to Pixel 3

[DebbyR]

My zip won't pair nor sync on my new phone. Google Pixel3

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @DebbyR.

Let me help you figure out what is going on and how to get your Zip to pair to your phone.

My recommendation would be that you follow all of the steps listed in this help article. They should help you get the Zip paired and syncing. 

In the meantime I'd like to ask if you still have your previous phone or not.

Look forward to your reply.

[DebbyR]

No I don't have my old phone. I searched the compatible phones, and don't see the Google pixel 3. When will the app be compatible?

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @DebbyR.

Thanks for reaching back and letting me know that you do not have access to your previous phone.

At the time the Pixel 3 is a supported device. Here is the updated list.

Did you try the steps from the link I mentioned? If so please let me know how it went and if the issue did persist.

I look forward to your reply.

[Suanjanie]

I've tried all of these steps, and my Zip won't sync with my Google Pixel 3XL. I have to remove the battery every day to get it to sync briefly and update my progress.

[LanuzaFitbit]

Hello @Suanjanie.

Thanks for bringing this up and trying all of those steps to get your Fitbit to sync.

In this case I'd like to recommend that you try to follow these steps, if you have not already. They should help your Zip to work properly.

Let me know if you have any further questions.

[Sp0619]

I am having the same issues. Were you able to resolve it? 

[DebbyR]

No. I called fitbit tech support and they were able to get it to sync, but after that initial sync, and after I hung up with tech support, it would not do it.  I am syncing on my laptop but miss the phone app.  I think if I call again, it is possible to resolve, but I haven't gotten around to doing that yet. 

[Sp0619]

Yup, same here. I called them yesterday and they were able to get it to
sync because she asked me to remove my battery. It syncs one time after I
remove the battery. I tried telling them it worked only because I removed
it, but they said I should be good to go. Sure enough, it didn't work. If I
find out anything, I'll make sure to post it. Thanks for responding!

[SunsetRunner]

As you're discovering, the Zip doesn't work properly with Android 9. It's been this way for over 10 months, so it's not likely to change. This is probably why FitBit has discontinued the Zip and stopped monitoring the Zip-specific forum.

Support will put you thru a wild goose chase that ultimately ends in you removing and reinstalling the battery in order to Sync the device. That's the ONLY solution if you have Android 9 on your phone and you'll have to do it pretty much every time that you want to sync. Unfortunately, this is probably as good as it's going to get since they've dropped the device from their lineup.

Why the FitBit Forum moderators don't post this information as a sticky to the Zip forum is beyond me. Keeping customers in the dark is irresponsible and wastes customers' time.

[Zipcr]

This seems consistent with my experience of fitbit's business model. Get you in cheap, let you build up year(s) of data in their app, get a community of users and then abandon you. You've got too much to lose by leaving so you end up buying a new Fitbit once your existing device has broken prematurely.