active minute and hourly minutes dont' sync

[alxion]

After the last update of the android fitbit app, the active minutes and hourly minutes doesn't sync (from versa to android fitbit app on galaxy s7edge). i can track and check all my activity on versa and it shows off just fine. all other tiles are syncing just great. any help would be much appreciated. thanks

PS. it would have been grate if i just could upload a screenshot captured with my phone in this post. @Fitbit support please consider this

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @alxion.

Let me help you try to figure out what is going on.

You can definitely add a picture. You need to click on the 'Photos' button on top of the text field See the picture below for reference.

In the meantime I'd like to recommend that you try to log out of the app and then log back in. That should force everything to be loaded up again so that it displays correctly.

Let me know if you have any further questions.

[alxion]

@LanuzaFitbit thank you for your help

i was trying to upload photos directly from the phone, with no luck... i've pressed the 'photos' icon and there was no next step to point me to choose the location of photos (but lets forget about this issue for the moment)

i logged out and back in from the fitbit app and had the same issue. any other advices?

monday was the last day of normal operation...

[LanuzaFitbit]

Hello @alxion.

Thanks for sharing those pictures, they definitely help put things into perspective.

My question in this case would be, are active minutes and hourly activity details showing on your Fitbit or are they not showing in there either?

Look forward to your reply.

[alxion]

hi @LanuzaFitbit

they both showed only on versa. but with the last update of the fitbit app, the issue was fixed.

thank for your help!

[LanuzaFitbit]

Hey @alxion.

Awesome news! Thanks for letting me know that it is indeed working properly now! 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users in there.

Feel free to reach out with any questions.

[Annandgregq]

I have similar problems with my new Versa as the OP.  It won’t track sleep, hourly minutes, or daily minutes.  Hourly minutes are recorded on the Versa but do not sync with the phone. Sleep and daily minutes are not picked up by the Versa.

I tried to upload pictures showing today’s activity but failed.  My Versa has worked great since I got it, about a month ago, but these problems started 2 days ago. I’ve tried the recommendations on this forum but nothing seems to work.  My wife and I each have a Versa and the same model phones.  Her Versa is working fine.  Any help would be appreciated.

[Annandgregq]

Just wanted to say that had I waited 24 hours I wouldn’t have needed to post my problems.  My Versa has been working fine for the last two days.  Thanks to the forum for providing all these solutions.

[LanuzaFitbit]

Welcome to the Forums @Annandgregq.

I apologize for the delay in my response.

Glad to read that everything seems to be working correctly now! You can now continue to work towards all of your goals. 

As mentioned above, be sure to visit one of our Discussion boards. Hopefully you will find it interesting.

Feel free to reach out if there is anything else that we can help you with.

[Annandgregq]

Thanks Lanuza for getting back.  My Versa continues to work well and I’m having fun with it.  These are our 3rd fitbits in 2 years, and they have all worked great.  We updated to the Versa only because the screens on our Charge2’s were so scratched we couldn’t read them anymore.  We now have plastic screen savers we got from Amazon so we should be good for a few years.

[LanuzaFitbit]

Hey @Annandgregq.

Thanks for taking the time to post how has it been going, great to read.

We truly appreciate your time and are glad to know that you have been enjoying the Fitbit experience thus far! 

Feel free to reach out if there is anything I can help you out with.