blaze setup problems

[jmrfy1]

I get started as far as choozing my device. I chose Blaze. Then it tells me tto update the app. Ive uninstalled and reinstalled the app 3 times with the same result. Im on a gakaxy tab 3.

[RobertoME]

Hi there @jmrfy1, let me give you a warm welcome to our Fitbit Community. I wonder in which part of the set up process, the app let you know is require to update the app?

Have you tried to restart your phone before installing the app? If not, I recommend to restart your mobile device and if the issue persists, I recommend to set up your Blaze using a computer and your wireless sync dongle.

To set up your tracker on a computer, the following video will provide you the necessary information.

Let me know if you have additional questions or if the issue persists.

[jmrfy1]

Thanks. Finally got it going.Turns out neither my phone or my tablet could
do the set up. I used my wife's Galaxy 5 to set up the tracker and now I
can monitor and work with both my phone and tablet. All's well that ends
well.
John

[RobertoME]

That is great @jmrfy1, I'm glad to hear at the end you were able to set up your tracker using your wife's phone. Also thank you for sharing whit our community what was the solution, since I'm sure this might be of help in the future for other community members.

Stay awesome and keep participating in our Fitbit Community.