help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can't get phone or pc to pair with charge 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2018 13:00

‎01-05-2018 13:00

Just got a charge 2, trying to set it up. 

 

Downloaded the app to my phone (samsung s8) and my laptop - bluetooth is turned on on both - neither will pair with the charge 2. 

 

Bluetooth on both devices recognises the charge 2, but after that - nothing.

 

What am I doing wrong?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-05-2018 17:10

‎01-05-2018 17:10

@MincePie, you may be experiencing Bluetooth conflicts between the phone and the PC.  Turn off the PC (or its Bluetooth), then open the phone's Bluetooth settings, select the Charge 2 and tell Bluetooth to Forget it. Then re-open the Fitbit app and begin the setup again.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-05-2018 17:10

‎01-05-2018 17:10

@MincePie, you may be experiencing Bluetooth conflicts between the phone and the PC.  Turn off the PC (or its Bluetooth), then open the phone's Bluetooth settings, select the Charge 2 and tell Bluetooth to Forget it. Then re-open the Fitbit app and begin the setup again.

Best Answer
0 Votes