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certain food not showing on my app

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‎10-25-2018 04:30

‎10-25-2018 04:30

I have the flex and i noticed that some certain foods are not available on my app. I tried to enter the TESCO scotch egg today in search and it did not come up. i now decided to search for the calorie count online so i can create a custom food log and the first page that came out on google was this https://www.fitbit.com/foods/Scotch+Egg/537152121 which means the food is actually on fitbit. I want to know why this isnt coming out on my app. The app is updated so there should be no reason for it.

 

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‎10-26-2018 05:06

‎10-26-2018 05:06

Welcome to the Forums @Zii6.

 

Thanks for bringing this up and creating a custom log to get it in before posting.

 

It is possible that the app has not synced correctly to the servers and that's why it's not showing. Maybe you could try to log out of the account and then log back in. That will force everything to be reloaded to the servers and might help the Scotch Egg to show on the search.

 

Please give it a try and let me know how it goes.

Lanuza | Community Moderator

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