05-25-2024 08:30
05-25-2024 08:30
Have the FitBit app on my Samsung (Android) phone, it's been working fine. Between 5-6 pm yesterday (5.25), it stopped tracking steps. Did the phone security update and restarted the phone, no change. Any suggestions on recovery before I delete the app and reinstall, to see if that works?
05-25-2024 08:59
05-25-2024 08:59
You didn't mention a fitbit device. Are you just using the phone app alone to count steps? If so, make sure "Phone" is still listed as a connected device. Perhaps phone security update reset/removed that.
05-25-2024 09:10
05-25-2024 09:10
I am just using the phone app. Stopped tracking yesterday. Only did the security update today because that would restart the phone, and it was going to install automatically tonight anyway. So the update did not break it.
05-25-2024 09:30 - edited 05-25-2024 09:30
05-25-2024 09:30 - edited 05-25-2024 09:30
My suggestion is just as applicable whether or not security update or phone restart was involved.
05-25-2024 09:32
05-25-2024 09:32
Sorry, left that out. Phone does show as the only device connected to FitBit, synced 18 hours ago
05-25-2024 10:05
05-25-2024 10:05
Sorry, that's all I've got.
Fitbit at least used to call tracking steps with you phone "Mobile Track" and I think it was primarily intended as a way for fitbit users to count steps when they forgot, or chose, to wear their trackers, but I see no reason it should not work stand-alone. That said, I have seen some fitbit users recently get many thousand of steps added all at once without knowing why; then they realized they had their phone connected as a device without realizing it; the point being that maybe sometimes it accumulates steps for a while and then syncs them all at once, often just after midnight, rather that adding them as regularly as you might wish, so maybe just hold on another day or more and see if you get a bunch added all at once, though not ideal.
05-25-2024 11:04
05-25-2024 11:04
i disconnected the phone and reconnected it, and that fixed the issue. Except for loosing the data from yesterday evening and today.
Thanks for the suggestions!!
05-29-2024 21:08
05-29-2024 21:08
how to disconnect the phone if only mobile app used?
05-30-2024 05:36
05-30-2024 05:36
open the app
click on phone/watch icon in upper left of screen
under Devices, click on Phone
click on Disconnect device
05-30-2024 18:51
05-30-2024 18:51
Not working for my case. It has been three weeks since the APP not recording exericse.