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fitbit app wont start anymore, incompatibility

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‎04-24-2024 23:55

‎04-24-2024 23:55

i updated to the latest app version on my phone and i can no longer use the app. I use XIAOMI MI MAX 3, chinese ROM, i rely on third party app to download apps( this website does not allow me to write down the name! it goes like this A...pure), google play services are banned for my device for years.I try to log in using the option sign in with fitbit but i get a white screen,theerefore nothing happens. It is frustrating and unfair to demand google play services as mandatory for existing users.

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‎04-25-2024 02:06 - edited ‎04-25-2024 02:08

‎04-25-2024 02:06 - edited ‎04-25-2024 02:08

Welcome to the Fitbit community, @And.Rou!

Sad to hear that you're having issues with the latest version of the Fitbit app on your phone.
I'd like to point out that version 4.15 of the Fitbit app is the first version that requires at least version 10 of Android. So please make sure that your phone is running Android 10 or higher to be compatible.

I've moved this thread to the corresponding forum to keep things organized.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-25-2024 04:18

In response to Talahthas

‎04-25-2024 04:18

my device has Android version 10.
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