Welcome to the Forums @maloue! If your Fitbit Charge HR is not charging, I would try plugging it in different USB ports, and you can also try cleaning its charging contacts;
- Use a toothpick to dislodge debris.
- Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
- If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
- If residue is still present, repeat.
After that you can try restarting your tracker. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!
I hope this helps. Let me know the outcome.
