Hi there @skolo14, welcome to our community. I understand it must be frustrating trying to sync your tracker when is not cooperating and I really sorry to hear you wait a long time in support. I had the same issue a few weeks ago. What it helped in my case, was to try a few restarts on my tracker and force quitting the app; so I recommend a restart if you haven't try it. If this isn't working, then it will be time to contact our support team again since they have more tools to investigate why your tracker isn't syncing. Try to use a different channel of communication option if is possible.
Keep me posted how it goes. Catch ya' later.
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