galaxy s8 plus Will not allow to add Charge hr as a device

[blueeyedluci]

I cannot get my charge hr to be added as my device in the fitbit app. I do have an account already and this device was paired with this phone but I had to reset my phone so it lost connection. I have reset the Bluetooth. Uninstalled the app. Hr is fully charged. S8+ is up to date on latest software and so is the fitbit app. Tried a reset if my device. Notifications are turned on. Location is turned on. Fitbit software is in first picture. 2nd and 3rd is my phones software info. Then when I follow to add the hr is just loops the page of cannot find fit bit. (Pictures below) I have reset the bluetooth. I have cleared the apps cookies and cache. Uninstalled the app and reinstalled. I have stopped the app from running and same issues. I have rebooted multiple times. When at work my phone can find other people's hr just not mine

[JuanJoFitbit]

@blueeyedluci It's great to see you in our Fitbit Community! Sounds weird that your Charge HR is not connecting with your Samsung S8, even though you have troubleshooted this issue properly. I would like to know if you restarted your tracker as advised in Alejandra's post. In the meantime, please try setting up your tracker through a computer. The instructions are listed in the video that includes this post.

Looking forward to your response my friend! 

[blueeyedluci]

So on my phone it still didn't pair but on my computer it finally did... so
I should be good to go. THANK YOU so much!! I'm glad to have my charge hr
back.

[JuanJoFitbit · Accepted solution]

@blueeyedluci I'm so glad to hear that you were able to pair your Fitbit with your computer. Thanks for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend!