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heart rate monitoring is not working

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‎08-15-2019 12:01

‎08-15-2019 12:01

One day my heart rate monitor is not showing stats on my ionic watch suddenly. The heart rate setting on the watch is on bu it is not measuring.

 

I can't find the heart rate setting on my fitbit app. My phone is Huawei Mate10-pro running EMUI 9.1 on Android 9.

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‎08-16-2019 21:08

‎08-16-2019 21:08

Hello @Moifa welcome to the Community Forums!

 

I appreciate the details that were shared in your post, sorry for the inconvenience you're experiencing with the heart rate sensors of your Fitbit device. To better assist you with this situation, can you please let me know if the heart rate green lights are blinking or they're off? If you haven't already done so, I recommend you to restart your Fitbit device and let me know how it goes.

 

Keep me posted.

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‎08-16-2019 22:49

In response to RicardoFitbit

‎08-16-2019 22:49

The green light is off. I have restart the watch few times already. I also check the heart rate setting on the watch is on.
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‎08-21-2019 04:36

In response to Moifa

‎08-21-2019 04:36

I notice the green light will flash once I put it on my wrist. When I take it off, the green light is off. I remember it is always on before.

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‎08-30-2019 18:24

In response to Moifa

‎08-30-2019 18:24

Thanks for your reply and update @Moifa, sorry for the delay in responding your post.

 

I appreciate the details that were shared with me, thanks for troubleshooting your device. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

See you around. 

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