inernet connection

[jackie1947]

my charge 3 as paired with my samaung8 but keeps saying no internet connection look in fitbit setting so what am i looking for in fitbit setting

[Odyssey13]

Hello and welcome to the forums @jackie1947 

There is no setting for internet connection on there, but try turning off bluetooth, restarting your phone and turn on bluetooth. With me, when I get that prompt, I just restart the phone and it resolves itself. Have you been able to sync since you posted?

[jackie1947]

Hi it's paired but I have ticked calling. And notifications but nothing
apart from the defaults settings

[Odyssey13 · Accepted solution]

@jackie1947  try restarting your device It's like rebooting a computer or phone.

[Rich_Laue]

Generally if the Fitbit app is saying no internet connection,  it means that the Fitbit app is unable to contact the Fitbit server and a restart of the phone or turning wifi ie cell service off/on is enough. 

Try syncing through cell service and wifi.

Once when the above did not work i went into the phones settings apps Fitbit,  permissions,  and revoked all permissions. The next time I started up Fitbit or asked to get permissions back 

[jackie1947]

thank you my grandaughter showed me what to do i had not connected it to my
wifi i thought it would pick it up just via bluetooth but alls good now tyvm


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