mousing over sleep timeline shows nothing

[Billtech66]

Just now tried on PC, and the time line shows up but the time of events fails to show up at all. Mousing over graphic timeline of my sleep pattern shows NOTHING.

Prior to the last update, this worked just fine. Now it does nothing.

However on my android phone it does show some times, but they are not realistically connected to the graph. In other words, they don't show times corresponding to where the mouse is or where the vertical lines showing when restless or awake. WHAT A MESS!

[MatthewFitbit]

@Billtech66 This feature has never existed on the website sleep graph, but our team is working right now to develop it. The end result should match what you see in your app.

[Les_WT]

Mathew, what feature are you saying never existed on the web sleep page?

If you are talking about the restless and awake times popping up on mouse hover over the graph then it certainly did until a few weeks ago.

My apologies if I've read your post incorrectly.

[Billtech66]

It did on my Mac computer and on android until a few weeks ago. Perhaps you just started working there? 

Regardless, your response is not addressing the problem on the android, and just denying it on the Web page.  Huh!

[User604]

Unlike most who use this device for tracking activity, I use it for tracking sleep (as I have sleep apnea). The fact that I was able to check the times I was awake/restless was the MAIN feature I used my tracker Now the chart doesn't even show the awake/restless times accurately on the dashboard (it groups them together on the goal) and when you use the "more info" feature you only get a start and end time with lines showing times (which you can't be sure of because the timeline doesn't show hrs/min)?

I hope you can find a way to back track this feature to the way it was or you will be losing ANOTHER customer (if you haven't noticed it yet, when you make "improvements" without asking your client base you only frustrate the ones you already have).

[CJS12043]

I agree completely with the other posters, MatthewFitbit. You've really screwed this feature up. I don't know why Fitbit INSISTS on making changes that are not for the better and then REFUSES to listen to its customer base which is, I might add, VERY unhappy. Get a clue, please!!! You USED TO BE the only tracker out there -- but now you are not and people are going to find it very easy to migrate to your competitors if you keep this up. You might have heard the expression, "The customer is always right." Well, maybe not ALWAYS, but in this case, I believe we are and I wish you would listen. We are not flapping our jaws just for the fun of it. We are very dissatisfied. So please take the cotton out of your ears and take your ego off that mighty pedestal of yours. Thank you for (hopefully) listening and addressing this problem.

[MatthewFitbit]

Hi everyone - I understand that change can be difficult. As I've stated above, this feature is currently in development and will be added to the website interface soon. No need to do anything else - our team is actively working on it right now.

It has also been fixed in the Android app as of the most recent release.

[Billtech66]

>MathewFitbit: The recent android update is what I'm talking about: it SORT of works, but not well at all.

The mouse position is not really syncing with the events on Sleep Pattern.

Not well done at all, this 'fix'.

And like we said, we are tired of BS.

I guess you are still working on the android 'solution' to the mess you've created with the prior 'downdate' ? 🙂

[USAF-Larry]

@Billtech66, I am not sure exactly what you are saying by "mouse position is not really syncing with the events on Sleep Pattern".   I don't have a mouse for my Android app, but I can tap anywhere on the sleep graph and get exact times of that event - I did it 5 times on different events on the graph, and it gave me the times of that event. What are you seeing that is not "syncing with the events on Sleep Pattern"?  Here is what my 5 taps on the screen displayed:

[Colinm39]

@Billtech66When you post, "recent update" are you referring to V2.47 which was released on the 17th April and my time popups are "time spaced" exactly the same as @USAF-Larry.  Total time elapsed etc.

My Android is a Sony Xperia XP V7.0

[User604]

My PC comes up with these tiles? USELESS information.

If I try to hover over the first tile it just takes away the awake/restless part. If I hover over the timeline on the second tile NOTHING happens?

[Colinm39]

@User604My Windows 7 PC with Firefox gives me this when I click on the screens.  I don't get the time popups on the type of sleep, I have to use the Android for that.. I have gone back into history and the day before the new Android App update on the 28th March I had the old style sleep record.

Click on "see more"I get this, click on "today"and I get this...

[N8teGee]

What I don't understand is why it's showing all these little awake segments. I certainly wasn't awake for these periods.

[Colinm39]

@N8teGeeI have been playing around with HRV (Heart Rate Variability) with my Polar H7 chest strap because I found that Fitbit are using a combination of the inbuilt Accelerometer and HRV to determine the sleep patterns. See this link.  I'm trying to get some credence from the sleep graphs. They always pickup my bathroom breaks and waking up and listening to the news.. I seem to have the habbit of awakening around 4am and 7am and so happens I check the news and the Android..

HRV isn't recommended by the purists who recommend a combination of Polar H7 chest strap with the Android phone.  The image below is my attempt to correlate my movements while in a sleep period. Accepting that optical sensors aren't the optimum for this type of activity.

[N8teGee]

@Colinm39 Just to clarify I'm talking about the tiny small periods which I have circled in the image below. They don't seem to make much sense, and if I was waking up so regularly I wouldn't have any sleep at all. 

[Colinm39]

@N8teGeeI have the same reporting, but slightly different. I can't see any spike that could equate to what you see in my presentation.  Just a 0 minute on one of those small redlines. and next to it the whole sleep period.  It can only be the HRV and we need Fitbit to explain, rather than say they are using HRV.. @MatthewFitbit can you comment please..

This para is from the Fitbit web site in the section Sleep Stages. from this link

• Awake minutes (between 10-30 times per night) are a normal part of your sleep cycle each night, and is typically when your heart rate is more elevated during sleep.  

and the definition from the Internet..

What is a HRV test?

A strap is placed around the chest that monitors 448 heartbeats—the first half lying down on your back, and the second half standing. The machine measures the intervals between each heartbeat. Heart Rate Variability is well researched and provides a quick and easy assessment of the Autonomic Nervous System function

.

[Colinm39]

@N8teGeeI'm more intrigued than ever because I found this link from a year ago.. It's very readable and if Fitbit can help us relate their response will help us....

When you read this there is much more in it than Fitbit let on.. Looks familiar...

[N8teGee]

This would explain what I am seeing, thanks. Although I dispute being awake 30 times during the night. I guess my definition of being awake varies greatly from Fitbit's

---

@Colinm39 wrote:

@N8teGeeI have the same reporting, but slightly different. I can't see any spike that could equate to what you see in my presentation.  Just a 0 minute on one of those small redlines. and next to it the whole sleep period.  It can only be the HRV and we need Fitbit to explain, rather than say they are using HRV.. @MatthewFitbit can you comment please..

This para is from the Fitbit web site in the section Sleep Stages. from this link

• Awake minutes (between 10-30 times per night) are a normal part of your sleep cycle each night, and is typically when your heart rate is more elevated during sleep.  

[Billtech66]

Thanks Larry, 

after a restart android version is working correctly. 🙂 (Except for heart rate readings 30 to 50 beats over ACTUAL, see below).

I admit I was more than a little upset with a completely different issue: False advertising from a company that sells parts for my Piaggio BV350 scooter. (and slowly building over decades of my angst towards the behavior of Corporations in general.)

However, I've had trouble with past Fitbit's: 

1. none of them accurately show my heart rate, except at rest.

2. One of them, Fitbit Surge actually caused Tennis elbow. Yes very hard to believe, but I had confirmed it to be true, as did others.

3. Fitbit charge (regular one) strap broke off through normal wear within a year. (So, I bought the Charge 2 which is a huge improvement, except it also can not properly track my heart rate.)

So, I took out my angst on Fitbit, perhaps justifiably so.

[janetb45]

How patient are we meant to be over the return of sleep data its now 12 May 2017 this has been going on too long i cant even get the sleep data on my android is there a problem with that as well