my fitbit luxe is not giving the correct time. I have it set to my location timezone

[DelilahSteel]

My fitbit luxe is set for my time zone but is about an hour and 20 minutes off from what it should be displaying.

I have tried chatting and calling customer service but I get a notification that an unexpected error has occurred so I cannot get any assistance

[Odyssey13]

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options