policy acceptance and submission on the ProductvFeedback page

[LukaszGlaza]

I'm not able to go thorough the policy acceptance and submission on the ProductvFeedback page. I ticked to accept the policy and click on blue button to submit but nothing happens. I tried that on my mobile in chrome snd bing and also tried on my desktop and it just doesn't allow me to submit. Have I been blocked or something? 

Moderator edit:  updated subject for clarity

[RiekoC]

Hello @LukaszGlaza 

I know you said you tried using Chrome & Bing. Have you tried using Firefox browser?

I was having all sorts of lag when I tried to open the Fitbit community posts using Chrome. When I use Firefox, I don't have any lag at all.

If you still can't complete the policy acceptance using Firefox, let us know so one of us can escalate your issue.

[LukaszGlaza]

Tried FireFox but still nothing, blue button appears to be dead, does nothing.

[RiekoC]

Hi @LukaszGlaza 

Thanks for sharing the screenshot. I've submitted your issue for escalation. Hopefully, we can get this resolved for you soon.

[SusieQQQ]

I'm having the same problem. I began trying to do this in early December. I couldn't get past that page then and still can't now. I have tried on Chrome on my iPhone and laptop and tried on Safari also. Since I'm unable to get past that page, I can't comment or leave feedback, which is extremely frustrating. 

[SusieQQQ]

I'm wondering if you got this resolved, since I've been having the same problem.

[LukaszGlaza]

Nope, that button still remains dead

[LukaszGlaza]

Many thanks, any luck with the escalation? Still can't submit the form...

[RiekoC]

Hello @LukaszGlaza 

Unfortunately, I haven't gotten any updates from the Fitbit team.

[JuanFitbit · Accepted solution]

Hi everybody! Thank you for your reports and making us aware of the situation with the acceptance of the terms of service on the Product Feedback board. 

Our team informed me that this should be solved by now. 
Please try clearing the cache of your browser and try to get to the  Product Feedback board.

Please let us know, should you find any difficulties there. 

We appreciate your patience as our team worked on this.

[SusieQQQ]

Yes, it's been fixed! Thank you! Much appreciated.