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"Editing is not supported" error message

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‎01-03-2021 16:54 - last edited on ‎01-04-2021 17:10 by Fitbit Moderator

‎01-03-2021 16:54 - last edited on ‎01-04-2021 17:10 by Fitbit Moderator

I recently got a fitbit and am not able to update my photo using the app. When I select an image it says "editing is not supported". Also, on the photo upload screen, google photos is not shown as an option. 

 

I'm on a pixel 3a

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎01-04-2021 12:43

‎01-04-2021 12:43

Is this happening when uploading to this community or the community in the Fitbit App, @Rebookah 

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‎01-04-2021 17:08 - last edited on ‎08-19-2025 07:58 by Fitbit Moderator

In response to Rich_Laue

‎01-04-2021 17:08 - last edited on ‎08-19-2025 07:58 by Fitbit Moderator

Hi @Rebookah, welcome to the Community Forums. 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Did you experience this situation after a Fitbit app update? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

@Rich_Laue Your support is always appreciated.

Looking forward to your reply.

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0 Votes

‎01-04-2021 17:36

In response to RicardoFitbit

‎01-04-2021 17:36

I am on the most up to date version of the android app. I have experienced
this issue every time I attempted to upload a profile photo on the fitbit
app since I first downloaded it about a week ago
Best Answer

‎01-06-2021 16:53 - last edited on ‎08-19-2025 07:52 by Fitbit Moderator

In response to Rebookah

‎01-06-2021 16:53 - last edited on ‎08-19-2025 07:52 by Fitbit Moderator

Your reply is appreciated @Rebookah.

I'm sorry to know that you're still experiencing difficulties with the Fitbit app. To investigate if this is affecting our Android users only, can you please try changing your profile picture using the Fitbit.com dashboard instead? This way I'll be able to further investigate this issue.

I'll be waiting for your reply. 

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