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"Heart Rate No Measurements" error on Fitbit app - Pixel 5

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‎12-26-2020 11:13 - last edited on ‎01-05-2021 15:21 by Fitbit Moderator

‎12-26-2020 11:13 - last edited on ‎01-05-2021 15:21 by Fitbit Moderator

I got a brand new charge 4 for Christmas.  Everything works well except the HR graph is non existent and just says "no measurement." From the dashboard it shows my heart rate, but no resting heart rate (I can see both of these on the Charge itself).

 

I've tried clearing the cache, force stopping it, uninstalling, reinstalling, restarting my phone. I've been all over these forums and I haven't found anything yet that works. 

 

Moderator Edit: Clarified subject

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‎12-26-2020 13:20

‎12-26-2020 13:20

From my experience so far getting a Versa 2 yesterday the Pixel 5 does support Fitbit products

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