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"No Network Connection" error w/ 2.18.2 update

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‎02-17-2016 14:31 - last edited on ‎02-19-2016 11:41 by Moderator Alum

‎02-17-2016 14:31 - last edited on ‎02-19-2016 11:41 by Moderator Alum

A new version for my android auto installed.  Now with re-install, it keeps telling me "Network operation failed: Nonetwork connection. Please check your settings." 

 

Galaxy s6

 

reinstalled

I force stopped and cleared cache

 

when I type in my login I get the message above

 

Moderator edit: edited title for clarity

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‎02-19-2016 10:52

‎02-19-2016 10:52

Hi @quendle! Welcome to the Fitbit Community! 

Hmm this is pretty odd, Let me help you out I recommend you uninstall and re installing, then reboot your phone and also double check that your mobile network is working properly. If you get the error message again please let us know so we can further assist you. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
3 REPLIES 3

‎02-19-2016 10:52

‎02-19-2016 10:52

Hi @quendle! Welcome to the Fitbit Community! 

Hmm this is pretty odd, Let me help you out I recommend you uninstall and re installing, then reboot your phone and also double check that your mobile network is working properly. If you get the error message again please let us know so we can further assist you. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎06-25-2016 17:21

‎06-25-2016 17:21

Mines continued to do the same thing. I have the Galaxy 5. It does not work with Wi-Fi for the Fitbit. It only works when you put it on data only. This is crazy.
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‎06-27-2016 17:17

In response to KTN68

‎06-27-2016 17:17

@KTN68 I recommend uninstalling the Fitbit app and then reinstalling it and giving syncing another try while on WiFi. Let me know how that turns out.

Erick | Community Moderator

It's all about the food! What's Cooking?

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