"No measurements " in heart rate readings

[Cmorris89]

Okay, I've had the fitbit since Thursday, and have recorded numerous runs and trips on the bike.

I read that I go to heart rate on the app and tap left, but on the heart rate page it just says "No measurements" and has been like this for days.. and is a blank screen.. I cannot seem to "add measurements" or any data. So I cannot assess things like my fitness level +vo2 max etc.

Thanks for reading
Regards Chris

Moderator Edit: Clarified subject

[Cmorris89]

bumping this thread, would like to get this tracked, thanks 🙂

[Cmorris89]

Still no update on this? 

have reset the app, uninstall and reinstalled.. just this for 1 week. 

 

[Cmorris89]

Nobody has any answers or suggestions?

Seems this thread is full of issues 

[Cmorris89]

Hey, yes I am posting in this again.. because I have had the Fitbit for about 9-10days now.

It is an excellent product, however one of the key features which pushed me to buying this was being able to track my average heart rate/cardio fitness score. 

I have tried force stop app, uninstall and reinstalling, i have waited numerous days for the device to get an average reading. Is this a faulty product? 

[Cmorris89]

What a waste of money this product was.

[LZeeW]

Hello @Cmorris89 and welcome to the Help forums.  What model phone do you use?  Is it on the list of compatible smartphones/tablets?   

This is moderated peer-to-peer site.  Moderator support is less available because some offices are closed.  If no one else can help you here, please contact Support. 

[Cmorris89]

Hi there,

I am currently using a Samsung 10 S+ so I am listed under the compatible devices.

I appreciate a lot of your offices are closed during these times.

[LZeeW]

@Cmorris89   I am moving this thread to the Android app forum.  If everything else seems to be working, then I think this is an app issue, not a device issue.  You might get more help in the Android forum.

When apps act wacky, my first step is to delete the app, restart my phone, then re-download the app.  Have you tried that?

[Cmorris89]

Aye thanks for the response mate, I have tried that, but I will give it another go.

Thanks for the patience, I've been a wee bit frustrated over this issue.

[Cmorris89]

hey just an update, I have restarted my fone, deleted the app and reinstalled numerous times on Samsung S10+

and I have worn the device almost constant.. and still have no options to track the heart rate graphs..

I do feel like this is just a glorified watch at the moment, I inserted screenshots in an earlier post, 

And I still continue to see the "No measurements".. almost as if it isn't being logged... the device is syncing and recording all my steps etc..

[Corr]

Hi @Cmorris89 , looks like it is time to contact Support...

https://help.fitbit.com/?cu=1

[Cmorris89]

Cheers bud, gonna send them an email now, as you can understand i'm quite frustrated the issue still persists.. i'll attach 3 photos to here for reference of the problem still persisting, i have turned on 24hr auto sync as well

[Corr]

Hi @Cmorris89 . I don't see any time spent sleeping or a sleep score either.

In my screenshot you can see hours spent asleep and a sleep score.

 

[Cmorris89]

Yeh I didnt wear my watch to bed last night, I'll wear it tonight and post back.

🙂

[Corr]

Hi @Cmorris89 . So had a good night of sleep and is your problem solved now? In case it hasn't, let's continue looking for a solution.

In the previous posts you explained what you did in the mobile app to try and solve the problem.

Now, just a question, and you will probably have seen an done it, but are you aware that on the dashboard on the internet, you can go to "settings" and make several adjustments there? Did you check if all the settings are set as they are supposed to be?

[RicardoFitbit]

Hello @Cmorris89, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your posts.

First, I'd like to appreciate your effort and patience troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so and because you're using a Samsung Galaxy S10+, I recommend you to clear the app cache and data and proceed to "Force Stop" the app. Then, please restart your mobile device. When your phone has initialized, go back to your app and try again. If you continue experiencing the same issue, please follow the next steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials

On the other hand, our Customer Support team informed me that they are aware of your issue and they already provided you information about this, therefore, if you continue experiencing the same difficulties, I suggest you to contact them back to receive further assistance directly with them.

@Corr @LZeeW Thanks for your support and the helpful information that was shared, your willingness to help is always appreciated.  

Let me know if you have any additional questions, I'll be around.

[Cmorris89]

Hi there mate @RicardoFitbit  

I understand these times are a bit crazy for us all atm, and I fully appreciate your response delayed or otherwise in these times 🙂

In response to your message In regards to clear data,clear cache, force stop and restarting phone, I have done this numerous times, I have even reinstalled the app a few times.

Yeah I began liasing with the customer support as someone in this thread mentioned 🙂 on the 8/5/2020.

I got my reply on the 17/5/2020, to which I replied almost immediately, I still haven't heard back 26/5/2020 --- Reference number #35685886 

Again I fully respect and appreciate your all busy during this time, and thank you for the patience. You can understand my frustrations. 

Kind regards 

[Mark45]

Trow the **ahem** think in the trash because there is where it belongs!! I am sending my back!! Stupid arogant f**cks  Everything full of trash all over the app but they can´t get to run the wery main feauture people are buying it for!! Arogant Corp. last time i bougt something with their name on!!!