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"No measurements" message on resting heart rate

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‎10-06-2020 13:54 - last edited on ‎10-11-2020 18:46 by Fitbit Moderator

‎10-06-2020 13:54 - last edited on ‎10-11-2020 18:46 by Fitbit Moderator

Hello,

 

I just bought the fitbit charge 4. The baseline heart rate data summary of my resting heartrate has not worked ever, giving a "no measurements" message on an otherwise blank grey full-screen panel. No plots of previous days because it is new and has never worked. The heart rate monitor works fine for current status and after a run that it auto detected today the app worked as expected, giving me a fancy chart of my heart rate with respect to time during that time.

 

I have a huawei p20 lite os Emui v 9.1.0 . I have followed instructions given for similar problems, logging out, wiping the cache, force quitting and logging back in, as well as a full app reinstallation. I have configured the app to run all the time via the 'app launch' settings.

 

I'm not sure what else can be done. Any other suggestions?

 

A

 

Moderator Edit: Clarified subject

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‎10-11-2020 18:46 - last edited on ‎08-25-2025 09:28 by Fitbit Moderator

‎10-11-2020 18:46 - last edited on ‎08-25-2025 09:28 by Fitbit Moderator

Hi @aaronnew, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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