help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"No measurements" message on resting heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2020 13:54 - last edited on ‎10-11-2020 18:46 by Fitbit Moderator

‎10-06-2020 13:54 - last edited on ‎10-11-2020 18:46 by Fitbit Moderator

Hello,

 

I just bought the fitbit charge 4. The baseline heart rate data summary of my resting heartrate has not worked ever, giving a "no measurements" message on an otherwise blank grey full-screen panel. No plots of previous days because it is new and has never worked. The heart rate monitor works fine for current status and after a run that it auto detected today the app worked as expected, giving me a fancy chart of my heart rate with respect to time during that time.

 

I have a huawei p20 lite os Emui v 9.1.0 . I have followed instructions given for similar problems, logging out, wiping the cache, force quitting and logging back in, as well as a full app reinstallation. I have configured the app to run all the time via the 'app launch' settings.

 

I'm not sure what else can be done. Any other suggestions?

 

A

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-11-2020 18:46

‎10-11-2020 18:46

Hi @aaronnew, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes