"No measurements" on heart rate tile

[Iusticia86]

Hi.

I've had a Charge 3 since last Christmas. The HR tile on the dashboard screen of the app and the tracker as well show my current HR.

When I click on the tile to see the history of my heart rate it just says "no measurements". I remember it worked well for a while, but now it does not. I've tried everything to fix it, but nothing worked. Do you have any solution/idea?

Thank you!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community @Iusticia86.

I just wanted to let you know that I have moved you post from the Charge 3 board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

About the heart rate tile issue you are experiencing, I recommend logging out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app.

Let me know the outcome. 😊

[Iusticia86]

Hello AlejandraFitbit!

Thank you for your help!

I did all the steps you recommend. My HR tile still shows "no measurements". Today I will go to the gym, after that I hope it will show something. I really would like to know my VO2 level.